Return Policy

Return Policy

At Chinjan.com, we value your satisfaction and want to ensure you have a smooth shopping experience. If you’re not completely satisfied with your purchase, we’ve got you covered!

Eligibility for Returns

• Return Window: You can initiate a return within 7 days of receiving your order.
• Condition: Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
• Non-Returnable Items: The following items are not eligible for return:
  • Items marked as “Final Sale.”
  • Customized or personalized products.
  • Items with signs of wear or damage caused by the customer.
  • Hygiene-sensitive items such as undergarments, hijabs, or face masks.

How to Initiate a Return

1. Contact Us: Email us at support@chinjan.com with your order number and the reason for the return.
2. Approval: Once approved, you’ll receive return instructions, including the address for shipping the item back.
3. Shipping: Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refund Process

• Method: Refunds will be processed to your original payment method (e.g., bank transfer, credit card, or wallet).
• Timeline: It may take up to 7-10 business days for the refund to reflect in your account after we receive the returned item and verify its condition.

Exchanges

• If you’d like to exchange an item, please follow the return process and place a new order for the desired item. We do not offer direct exchanges at the moment.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please email us at support@chinjan.com within 48 hours of delivery. Attach photos of the product and packaging for quick resolution.

Contact Us

For any questions or assistance, feel free to reach out:

• Email: support@chinjan.com
• Phone/WhatsApp: (+92) 346-0123202

We’re here to help make your shopping experience worry-free!